Age of Shadows Issues Being Resolved

[Balandar]

Since our boards are still slow due to the traffic surrounding the Age of Shadows launch, I want to respond to a few commonly reported issues here.

We’ve identified a bug that’s causing some players’ backpacks to drop to the ground, and in some cases, decay. We are working on a fix for this right now, and we are returning items lost through this bug. Players who have completely lost their backpacks are asked to page a GM to have those items reinstated. Please note that we do have backups of player inventories before the publish, and every claim will be verified. In order to try and help keep the GM call times as low as possible, it’s important that people not claim items they did not actually lose through this bug. If a player is found to be falsifying claims of lost items, they may have their account(s) disciplined. We acknowledge that’s a harsh stance, but necessary if we want to be able to help all those who have legitimately lost items through this bug.

As a balance for a reduction in damage done to pets, the hit point values for pets was intended to be lowered by approximately 40%. In some cases, the hit point reduction has been much more than that. There is a solution for this in testing, and it should fix the problem for all pets, both pre-and post-AoS.

With Age of Shadows, player and pet stats (Intelligence, Dexterity and Strength) no longer affect skill levels, which may result in a few points’ difference in some players’ skills from what they had before Age of Shadows. Please note that this is not a bug!

Trades opened with runebooks equipped in a player’s hands may result in the items being placed in the runebook gump, instead of the player’s backpack. If this happens, a GM may be called to remove the item from the runebook. Please be aware that the GM call time may be long currently, so we ask that you please be patient.

There are several other issues reported on the boards that I don’t have definite answers for, but I wanted to make it clear that we’re aware and looking into them. These include:

Grandfathered houses are not displaying a refresh message when refreshed.

Boats are not refreshing by opening the plank (although you can still refresh them by dry-docking it).

Plants may not operate when locked down.

Equipped rune books will not appear while on a player’s paperdoll (the book can be seen if it is unequipped, though).

Backpacks are falling to player’s feets at random times when they log into the game, or while running around in the game. (I need all the information you can get on these)

Players are able to ban items such as the door from their home.

If players attempt to claim Hooded Shrouds before upgrading to AOS, their account may be flagged as having already received the shroud without the shroud actually being given.

Our GMs will address this, but players are asked to please be patient if the call time is long on these calls.

The stability and reliability of Ultima Online is paramount to us, and we will do everything we can to see that these issues are resolved as soon as possible.

[Balandar]

They removed the above and replaced it with the following:

To make sure our players are kept as up-to-date as possible, we want to take a moment to update you on some current known issues.

We’ve identified a bug that’s causing some players’ backpacks to drop to the ground, and in some cases, decay. We are working on a fix for this right now, and we are working on a way to compensate players for these lost items. Players who have completely lost their backpacks are asked to page a GM (we ask that you be patient, as our GM call time is currently longer than normal). Please note that we do have backups of player inventories before the publish, and every claim will be verified.

As a balance for a reduction in damage done to pets, the hit point values for pets was intended to be lowered by approximately 40%. In some cases, the hit point reduction has been much more than that. There is a solution for this in testing, and it should fix the problem for all pets, both pre-and post-AoS.

With Age of Shadows, player and pet stats (Intelligence, Dexterity and Strength) no longer affect skill levels, which may result in a few points’ difference in some players’ skills from what they had before Age of Shadows. Please note that this is not a bug!

Trades opened with runebooks equipped in a player’s hands may result in the items being placed in the runebook gump, instead of the player’s backpack. If this happens, a GM may be called to remove the item from the runebook. Please be aware that the GM call time may be long currently, so we ask that you please be patient.

There are several other issues reported on the boards that I don’t have definite answers for, but I wanted to make it clear that we’re aware and looking into them. These include:

Grandfathered houses are not displaying a refresh message when refreshed.

Boats are not refreshing by opening the plank (although you can still refresh them by dry-docking it).

Plants may not operate when locked down.

Equipped rune books will not appear while on a player’s paperdoll (the book can be seen if it is unequipped, though).

Backpacks are falling to player’s feets at random times when they log into the game, or while running around in the game. (I need all the information you can get on these)

Players are able to ban items such as the door from their home.

If players attempt to claim Hooded Shrouds before upgrading to AOS, their account may be flagged as having already received the shroud without the shroud actually being given. Our GMs will address this, but players are asked to please be patient if the call time is long on these calls.

The stability and reliability of Ultima Online is paramount to us, and we will do everything we can to see that these issues are resolved as soon as possible.

[Leah]

the shard here has been up and down and in that process I somehow lost a bonded pet I was riding! Hummm