I do not think they even read the problems...

[Balandar]

I was unable to login and yet they responded that I should do a /bug in game. hmmm...

Hello,

Thank you for contacting the Sony Online Entertainment Customer Service

department.

I am sorry to hear about your experience with this in game bug.  To

assist the developers in pinpointing the issue, please send in a bug

report in game by using the /bug command.  Please be as descriptive as

possible when using this command and the developers will look into the

matter as soon as possible.

Phone support is available MON-FRI 9:00AM-6:00PM PST, at (858)537-0898.

Live chat is also available MON-FRI 9:00AM-6:00PM PST at

http://www.station.sony.com/en/services/help/help.jsp

Original Message Follows:

-------------------------

SWG Support,

I received a message today that the inventory I was inspecting is no longer available or something along those lines. Then everything about my character disappeared. My inventory was gone, I could not see my character, I could not move, or do anything. It happened while I was sampling. This has happened to me once before while sampling but I was able to log back in afterwards and everything was fine (could see my character, inventory worked, and I could move around like normal). This time, however, I am not able to log back in. Have you heard of this problem before and do you know if things will be okay after server restart?

Thanks

[Jas]

This is a problem... I think they probably read the first sentence or two, decided it was an in-game problem, then sent their pat response. Maybe you should resend, and make "I cannot log into the game" be your first sentence next time around.

Jagleh

[Martok]

Heh. I should post a few of the emails I have received. Very similar....

They basically say... SORRY. Nothing we can do. Make sure you do a /bug. Thank you.... heh