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Games paused for Comcast subscribers


Maven uth Mateur

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Games paused for Comcast subscribers

David Becker (Staff Writer, CNET News.com ) reports :

Many subscribers to Comcast's high-speed cable Internet service were unable to access popular online games last weekend, due to a software glitch in some routers the company used.

Comcast broadband customers who also subscribe to online games such as "EverQuest" and "Ultima Online" reported in online forums and elsewhere that they were unable to log into the games as of Friday afternoon, with any attempt to connect greeted with a message saying the game server was unavailable.

A Comcast representative confirmed that the problem was with the cable company. A routine upgrade of the software some Comcast routers use inadvertently blocked access to certain server ports, the representative said, adding that the problem was fixed late Monday. ISPs commonly use port-blocking rules to restrict access to a server that may be generating hacking attacks or other objectionable activity.

The Comcast representative said the company had no estimate of how many customers were affected by the glitch, but online user forums for several online games had numerous Comcast-related complaints.

Angela Bolton, a college student in Kent, Wash., and a subscriber to Electronic Arts' "Ultima Online" game, said she had repeatedly tried to log into the game since Saturday without success.

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