Chris Posted August 30, 2004 Share Posted August 30, 2004 The following is a report I sent in to EA tonight after their "economically friendly" GMs showed up acting like potheads again: 1. *********** 2. catskills 3. Vorpal Kitty 4. GM Mantisa 5. approximately 12:20am August 30, 2004 A friend gave me a house plot and I placed a new guildstone in the middle of it. While trying to think of a good name for the guild I forgot that it was set to name the guild and accidentally named it "Isnt Here", which was supposed to be an emote to a fellow roleplayer who show'd up. When I attempted to access the stone it claimed it was not in a valid location and would not allow me to access the guild menu. I paged the GMs and started customizing the house to kill time. The stone ejected it to beneath my house sign. When GM Mantisa arrived I explained every detail of what happened. This GM proceeded to tell me I would have to contact the guild's leader and have them move the stone. I explained AGAIN that I had just created the guild from a deed. The GM repeated that I would have to contact the guild's leader to get the stone moved, as though he/she had not even heard me the first time. There was no attempt made to find a solution to the problem. Link to comment Share on other sites More sharing options...
Lord Logan Posted August 30, 2004 Share Posted August 30, 2004 Thats tough there Chris but, i honestly can say there are some very fine gm's out there who will try very hard to assist you. Atleast you didnt get a "message"....*laughs*....Sorry, but thats my usual encounter with the robot. Link to comment Share on other sites More sharing options...
Chris Posted September 1, 2004 Author Share Posted September 1, 2004 ------------------------------------------------------------------------ Hello and thank you for taking the time to bring this to our attention. We strive to provide a fair and level playing environment for all our players and we hope that we provide consistent support for everyone. This incident will be reviewed and discussed internally to review the actions taken at the time. I hope that should you need to contact a GM in the future you receive the assistance required. However please take some time to try these appropriate avenues such as http://uo.custhelp.com or http://boards.stratics.com/php-bin/uo/. Sr. GM Spada UO Player Relations Electronic Arts ------------------------------------------------------------------ Hmm... Maybe they arent ALL lazy. Link to comment Share on other sites More sharing options...
Lord Ser Brightblade Posted September 13, 2004 Share Posted September 13, 2004 That is why the customer service for UO will never rival that of EQ. Not that is REAL customer service. Too bad they cant hire some of EQ's GM's away so that we could get similar assistance. Link to comment Share on other sites More sharing options...
Chris Posted September 13, 2004 Author Share Posted September 13, 2004 They're just too cheap to buy anything but the generic brand GMs Link to comment Share on other sites More sharing options...
James Halliwell Posted September 16, 2004 Share Posted September 16, 2004 Makes me miss the days of the good ole counslers. God they used to be the best, but as someone said UO got cheap and got rid of them. Link to comment Share on other sites More sharing options...
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